Our entire assortment of Kaj Ransvi watches comes with a 2-year manufacturer’s warranty. Warranty terms and conditions apply to each item and can be found in the accompanying documentation. If you have any questions or wish to claim under the warranty terms and conditions, then send an e-mail to office@kajransvi.com

In all cases, the following causes of damage are not covered by the manufacturer’s warranty:
• water/fluid damage
• damage caused by incorrect usage of the product
We offer no warranty on straps.

All repairs will be handled by the official Kaj Ransvi.

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Warranty

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Until 14 days after the date that you have received the products, or the last product in case of an Order Confirmation for multiple products ordered but received separately (""withdrawal period""), you may choose to return the product to us, without giving any reasons for such return and in accordance with the instructions below (""right of withdrawal"").

To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g. by e-mail) within the withdrawal period mentioned above. You may also use the standard withdrawal form, but this is not obligatory. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of your right of withdrawal before expiry of the withdrawal period. Please find our contact details for such communications in the accompanying documentation of your order.

We will communicate to you an acknowledgement of receipt of your withdrawal notification on a durable medium (e.g. by e-mail) without delay.

We will send an Order Confirmation once the order is placed.


We will strive to process your Order on the same day we recive it. Delivery should take between 2 and 7 business days unless a different delivery date is stipulated in the Order Confirmation, if the item is out of stock we state this in the orderconfirmation and send the item asap. 


We ship all orders via an express carrier. You will receive a Shipping Confirmation with a Tracking Number once the order is shipped, allowing you to track your Order.


You will be responsible for the purchased products once your Order had been received.